Grace Gupta

Grace is the Senior Copywriter over at our sister community, Customer Success Collective, where you'll find her creating content about everything related to – you guessed it – customer success.

Empower your employees by building a culture that values every customer interaction

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Leadership

Empower your employees by building a culture that values every customer interaction

As a CS leader, there’s a responsibility to set the standard through your actions. Fundamentally, any big change needs to come from the top. To ensure each customer interaction counts and your whole company recognizes and values each customer interaction, this needs to come from the C-suite....

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